Modern Classic
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Modern Classic Website Support

Website Help Desk

Something on the website not working — a booking that won't go through, a sign-in code that never arrives, a checkout error? Tell us here. No account needed, and we'll reply by email.

What do you need help with?

Website problem

Booking page errors, sign-in trouble, checkout or payment errors on the site, pages that won't load, buttons that don't work.

Report it below ↓

Appointment or shop question

The barbershop handles these directly — a support request here won't change or cancel a booking.

  • Move or cancel an appointment: My Bookings
  • Running late, haircut, refund, or product questions: text the shop at (740) 586-0791
  • Hours, address, and other ways to reach us: Visit page

A checkout error on the website itself still belongs in the form.

Report a website problem

The more you can tell us about what you saw, the faster we can fix it. Screenshots help but aren't required.

Fields marked required are required. Nothing here needs an account.

We reply by email. It doesn't have to be the one on your booking.

What kind of problem is it? required

For example: "Book a haircut with Michael for Saturday morning."

What did the screen say or do? Copy any error message you saw. Please don't include passwords, sign-in codes, or card numbers.

Screenshots optional, up to 3

Show the error or the part of the page that isn't working. Crop out passwords, card details, and anything you don't want to share. Each one is shrunk on your device before it's sent.

0 of 3 · you can also paste an image here
How to take a screenshot

iPhone — with Face ID, quickly press and release the Side button and Volume Up together. On models with a Home button, press Home and the Side (or Top) button together. It saves to Photos; come back here and tap Add a screenshot. Apple's guide

Android — usually press Power and Volume Down together (some phones differ). Then come back and choose it from Photos or Gallery. Google's guide

Windows — press Windows + Shift + S, drag over the part of the screen with the problem, then save it from Snipping Tool — or just paste it into this form. Microsoft's guide

Mac — press Shift + Command + 4, drag over the area, and pick the saved image (normally on the Desktop) — or paste it here. Apple's guide

You never need a screenshot to send a report — text alone is fine. And please don't repeat a payment just to make an error happen again.

We'll reply by email. A support request doesn't change or cancel an appointment.