Cancellation & No-Show Policy

The 24-hour window

A barber's day is built around appointments. When a chair sits empty inside the 24-hour window, there usually isn't enough notice to fill it — that time is gone. The 24-hour rule lets us offer the slot to another client (often someone on the waitlist) when there's enough notice to do so.

Outside the 24-hour window, you can cancel or reschedule yourself anytime from My Bookings — no fee, no questions.

First-time clients: card on file

When you book your first appointment with us, we ask for a credit or debit card to be saved on file. This is industry-standard for appointment-based services and protects the shop against last-minute no-shows.

• You will not be charged at booking. The card is held only.
• The card is stored securely with Square (our payment processor). We never see or store your card number.
• Once you've completed your first visit, you're a returning client — no card on file is required for future bookings.

What triggers a charge

The card on file is only charged in two situations, and both are spelled out clearly before they happen:

1. You cancel within 24 hours of your appointment. If you go to My Bookings and cancel inside the 24-hour window, you'll see a clear warning that says your card will be charged the full service price. You have to tap "Yes — cancel & charge" to confirm. Tap "Keep it" and nothing happens.
2. You don't show up for your appointment. If you miss your appointment without cancelling, the shop owner may mark you as a no-show. The card on file is then charged the full service price. This is a manual decision — Michael reviews each no-show before charging.

There is no automatic billing. Every charge is a deliberate action — either by you (accepting the late-cancel charge) or by the shop owner (marking a no-show after the fact).

Reschedules

Reschedules outside the 24-hour window are free and self-serve — visit My Bookings and tap "Reschedule". Inside the 24-hour window, email modernclassicbarbershop@protonmail.com so we can work it out together.

Refunds & disputes

If you believe a charge was made in error — for example, you cancelled well outside 24 hours and were still charged — email modernclassicbarbershop@protonmail.com . Refunds are processed through Square and typically reach your card within 5–10 business days.

Special circumstances

Life happens. If you're dealing with an emergency, illness, or anything else genuinely outside your control and need to cancel inside the 24-hour window, email us directly. We'd much rather hear from you and work something out than charge a card.